iKunnect.
Contact center, CRM, and multilingual AI in one system.
Unified voice, chat, email and social in a single agent workspace. Real-time translation across 150+ languages. SOC 2 Type II, HIPAA, PCI DSS, already in production. Deploy in 24 to 48 hours.
One workspace for every conversation
A unified, omni-channel desktop that gives agents context, tools, and customer history in a single view -on web and mobile.
Unified timeline
Voice, SMS, chat, email, social in one view.
Transfers & conference
Warm/cold transfer, 3-way calls, notes.
Screen pop + CRM
Profiles, tags, dispositions on connect.
Enterprise-grade cloud telephony
Reliable inbound/outbound with local presence, advanced routing, and granular recording controls.
Standard Setup
Basic telephony with standard routing and recording capabilities.
With Local Presence
Enhanced telephony with local numbers and advanced routing for better customer connection.
Email that acts like a channel, not a silo
Route, tag, and resolve email inside the same omni-channel queue.
Auto-routing
By sender, domain, keywords, SLA.
Templates & AI
Snippets and AI response suggestions.
Threading
Full history and attachments.
Chat with intelligence and escalation
Web widgets, social connectors, and bot deflection with seamless agent handoff.
Web widgets
Embedded widgets & social connectors.
Bot deflection
Clear agent escalation paths.
File sharing
Proactive prompts, co-browse optional.
Connect to your existing stack
APIs, webhooks, and pre-built connectors to sync data across your business tools.
REST API + Webhooks
Flexible integration options for custom workflows and real-time data sync.
Pre-built Connectors
Ready-to-use integrations with popular CRM and business tools.
Data Warehouse Sync
Seamless data flow to your analytics and reporting systems.
Cross-channel case management
Auto-create, track, and resolve cases from any interaction with SLA monitoring.
Fragmented Systems
Multiple disconnected ticketing systems create inefficiencies and poor customer experience.
Unified Platform
Single platform for all case management with complete customer context and history.
Visual automation builder
Trigger actions based on events, time, or KPIs with branching logic and retry policies.
Listen
Event, time, or KPI triggers (e.g., AHT ≥ 3:00).
Decide
Branching logic, retries, and time windows.
Act
Notify, update CRM, send SMS/email, webhook, route.
Real-time KPIs and reporting
Live dashboards, drill-downs, and scheduled reports for data-driven decisions.
"Supervisors finally have one source of truth for all metrics."· Operations Director, BPO
Enterprise security and governance
Role-based access, SSO, audit trails, and compliance-ready controls.
RBAC & Permissions
Granular role-based access control with customizable permission sets.
SSO & Authentication
Single sign-on integration with enterprise identity providers.
Audit & Compliance
Complete audit trails and compliance reporting for regulatory requirements.
AI Translation powered by Language Intelligence™
Break language barriers with real-time translation across voice, chat, and text channels.
Real-time translation
Bidirectional voice & text translation.
Live transcription
With optional sentiment analysis.
150+ languages
Channel-agnostic: voice, chat, SMS.
Embedded CRM and marketing funnels
Lead capture, nurture sequences, and revenue operations -all in one platform.
"From missed call to closed deal in one platform."· Sales Director, Tech Company