Founded in 2005.
Built on the belief that craft still matters.
Invictus General Partnership was founded to build a different kind of outsourcing company, one where quality, cultural alignment, and accountability are the product, not the marketing. Two decades later, we still answer to that.
Customer experience is a discipline, not a department.
Deliver enterprise-grade customer experience by uniting nearshore craft with software built for scale.
A world where outsourcing is judged by outcomes, not headcount, where the work is the marketing.
In-house QA on 100% of interactions. Two-week onboarding before live calls. Quarterly client reviews on the record.
U.S. headquartered governance, U.S. time-zone aligned operations, and contracts written in plain English.
Twenty years of deliberate growth.
- 2005
Company Founded
Invictus was established with a vision to create a different kind of outsourcing company focused on quality and cultural alignment.
- 2008
Belize Operations
Opened our first contact center in Belize City, recognizing the strategic advantages of this English-speaking nearshore location.
- 2012
Technology Innovation
Developed our proprietary iKunnect platform to enhance agent performance and customer experience management.
- 2016
Facility Expansion
Relocated to a new state-of-the-art facility in Belmopan, doubling our capacity and enhancing our technological capabilities.
- 2018
Industry Recognition
Received multiple industry awards for customer service excellence and innovative operational practices.
- 2020
Remote Work & Language Intelligence
Successfully implemented a hybrid work model while integrating Language Intelligence AI translation, expanding multilingual capabilities to over 150 languages.
- 2023
AI Integration
Launched advanced AI capabilities within our iKunnect platform, enhancing customer insights, operational efficiency, and earning recognition as a top nearshore provider.
Two cities. One operating rhythm.
Southlake, TX
U.S. headquarters, executive leadership, engineering, finance, and client success. Two hours from DFW, convenient for in-person reviews.
Belmopan, BZ
Our nearshore delivery center. Native-English bilingual agents on U.S. Central time, two-week onboarding, in-house QA on every program, built to scale with enterprise programs.